Steve's Car & Truck Services
CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
OUR REVIEWS
Tires, near Lake Mills, WIBarbro Andren , 05/29/2025I was in Lake Mills this morning running an errand. I live in Cambridge (which by the way it’s not on your drop-down list. It’s only about 10 miles away so definitely worth the drive.) Anyway I was driving through town and my tire light went on. I pulled into a gas station and their tire gauge was broken, but the guy there said to me “See that building over there?” I said yes, and he said “Go over there. They’ll help you. He’s a really nice guy.” So I drove over to the back of the building, (Steve’s) and I ran into a really nice guy (Steve) working on a car at the back of the shop. I asked if he could help me, and he said sure, just go have a seat upfront, and indicated he’d take a look at it as soon as he could. They were crazy busy. I’ll be here for awhile, I thought. I went up front and explain my dilemma to Cassy in the front office. I was planning to leave at 7 o’clock tomorrow morning to drive to St. Louis, but when Steve, within minutes, showed me the size of the hole in my tire. I knew that was not going to happen. I have a Volkswagen Tiguan, four-wheel-drive, and tires are not easily found. But Cassie was on it and located some that could be delivered and put on the next morning. Meanwhile, Steve put my spare limper tire on, and all the while I was talking back-and-forth with a service guy at my car dealer in Madison. I learned my tires were under warranty and that my roadside assistance would take care of it (whew) but only if the work was done by them in Madison. I asked Cassy what I owed them, and was tempted to pay them double just to make myself feel better. It was beyond reasonable. I thanked Steve and Cassie profusely and actually felt bad that a warranty thing couldn’t be covered there. (But not sorry to save big bucks.) Meanwhile, another customer had been telling me how she’s been going there for 37 years, and that she couldn’t imagine going anywhere else. No kidding. If your car needs literally anything done to it, run don’t walk, to Steve’s. It’s one of those places that’s just like America used to be. Although all they did was change my tire, they absolutely made my day, and kind of restored my faith in humanity a little bit. Yay, Steve’s! Thank you!
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