Steve's Car & Truck Services
Customer Service
How We Can Solve the Issue Together
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. When it comes to repairs, however, some things stay the same. The following tips should help you along the way:
Try To Diagnose the Issue on Your Own
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
Be on the Lookout for the Following
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Communicate Your Findings When You Come In
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Be Thorough
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
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Reviews
OUR REVIEWS
Tires, near Lake Mills, WIBarbro Andren , 05/29/2025I was in Lake Mills this morning running an errand. I live in Cambridge (which by the way it’s not on your drop-down list. It’s only about 10 miles away so definitely worth the drive.) Anyway I was driving through town and my tire light went on. I pulled into a gas station and their tire gauge was broken, but the guy there said to me “See that building over there?” I said yes, and he said “Go over there. They’ll help you. He’s a really nice guy.” So I drove over to the back of the building, (Steve’s) and I ran into a really nice guy (Steve) working on a car at the back of the shop. I asked if he could help me, and he said sure, just go have a seat upfront, and indicated he’d take a look at it as soon as he could. They were crazy busy. I’ll be here for awhile, I thought. I went up front and explain my dilemma to Cassy in the front office. I was planning to leave at 7 o’clock tomorrow morning to drive to St. Louis, but when Steve, within minutes, showed me the size of the hole in my tire. I knew that was not going to happen. I have a Volkswagen Tiguan, four-wheel-drive, and tires are not easily found. But Cassie was on it and located some that could be delivered and put on the next morning. Meanwhile, Steve put my spare limper tire on, and all the while I was talking back-and-forth with a service guy at my car dealer in Madison. I learned my tires were under warranty and that my roadside assistance would take care of it (whew) but only if the work was done by them in Madison. I asked Cassy what I owed them, and was tempted to pay them double just to make myself feel better. It was beyond reasonable. I thanked Steve and Cassie profusely and actually felt bad that a warranty thing couldn’t be covered there. (But not sorry to save big bucks.) Meanwhile, another customer had been telling me how she’s been going there for 37 years, and that she couldn’t imagine going anywhere else. No kidding. If your car needs literally anything done to it, run don’t walk, to Steve’s. It’s one of those places that’s just like America used to be. Although all they did was change my tire, they absolutely made my day, and kind of restored my faith in humanity a little bit. Yay, Steve’s! Thank you!
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